At The Social Mode, we value customer satisfaction and offer a refund and return policy that lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we are unable to offer a full refund or exchange.
To qualify for a return, the service purchased must be unused and in the same condition as when it was provided. This includes any associated work, content, or deliverables related to your purchase. We request that all returns be made in the original condition and packaging where applicable.
There are certain services and digital goods that are non-returnable. These include, but are not limited to, digital downloads, bespoke social media campaigns, or any other services that have been customized for the client. Additionally, services rendered on a time basis, such as consultations, may not be returned or refunded once completed.
For a successful return, we require a receipt or proof of purchase. Please refrain from sending the product or service back to the manufacturer, as all returns must be processed through The Social Mode’s official communication channels.
Partial Refunds
In some situations, only partial refunds will be granted. These include cases where there are signs of service usage, or the product has been delivered in a manner that deviates from its original state. If services have already been rendered (e.g., a social media strategy already implemented), we cannot offer a full refund.
Refund Process
Once we receive your returned service or product and it is inspected, we will notify you via email to confirm that we’ve received your return and whether your refund is approved or rejected. If your refund is approved, the payment will be processed, and a credit will automatically be applied to your original payment method.
Late or Missing Refunds
If you have not received your refund, please first check your bank account. If there is no refund posted, contact your credit card company as it may take some time before the refund is officially posted. Next, reach out to your bank as there is often processing time before a refund appears. If after these steps you still have not received your refund, please contact us at [email protected].
Sale Items
Please note, only regular-priced items may be refunded. Sale items are final sale and are not eligible for refunds.
Exchanges
We only offer exchanges for defective or damaged services. If your purchase requires an exchange, please reach out to us via email at [email protected].
Gifts
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned item, we will issue a gift certificate for the value of the return. If the item was not marked as a gift at the time of purchase, the refund will be processed to the gift giver’s account, and they will be notified of the return.
Shipping for Returns
Customers are responsible for covering the shipping costs of returning an item. Shipping costs are non-refundable, and if you are refunded, the return shipping fee will be deducted from your refund amount. Depending on where you are located, the time it takes for your exchanged item to reach you may vary. If you are returning higher-priced items, we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the returned item.
Need Help?
If you have any questions or need assistance regarding refunds or returns, please feel free to reach out to us at [email protected].